Vivint Smart Home Arena, the home of the National Basketball Association’s Utah Jazz, is going fully cashless following a successful trial late last year.
Beginning January 18, the sports and entertainment venue will only accept credit, debit and prepaid cards, and mobile payments for sales at all food and beverage points of purchase, the box office, and Utah Jazz Team Store.
Last October, starting with the Jazz’s first preseason game, many of the multi-purpose arena’s concessions stands only accepted card — credit, debit, or prepaid — or mobile payments. According to the Jazz, the move reduced the waiting time in concessions lines by 10 to 30 per cent.
“The feedback from our initial phase of the cash-free transition was resoundingly positive,” said John Kimball, president of Vivint Smart Home Arena. “There’s no doubt that cash-free transactions have sped up the lines at our concessions locations so fans can get back to the action quicker, and we’re eager to expand the cash-free environment to all food and beverage locations, the box office, and Utah Jazz Team Store for the benefit of all fans.”
Five cash-to-card kiosks are located throughout the main and upper concourses for fans without electric forms of payment. Cash-to-card conversions have accounted for less than one per cent of all transactions at the arena since October, the team said.
Mercedes-Benz Stadium, the home of the NFL Atlanta Falcons and MLS Atlanta United, and the Tampa Bay Rays’ Tropicana Field were the first US venues to go cashless in 2019. These moves to cashless concessions are significantly speeding up transaction times, reducing waiting lines, and improving operational efficiencies.