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TD Garden vows to ‘make right’ cramped new seats following fan complaints

BOSTON, MASSACHUSETTS - SEPTEMBER 25: A general view of the ice during the first period of the preseason game between the New Jersey Devils and the Boston Bruins at TD Garden on September 25, 2019 in Boston, Massachusetts. (Photo by Maddie Meyer/Getty Images)

The renovation of TD Garden, home of the National Hockey League’s Boston Bruins and National Basketball Association’s Boston Celtics, has led to a number of complaints from fans over the lack of legroom and space in the venue’s new seats.

Over the past week, many fans at Bruins games have posted photos on social media of their knees pressed against the seat backs in front of them.

The redesigned seats, which have been “replaced and upgraded with modern, ergonomic seating,” are part of a $100m upgrade of the venue. It is an issue that building opener-operator Delaware North will now address.

“We installed new seats throughout the entire arena, with the goal of providing an improved fan experience,” TD Garden president Amy Latimer said. “We are listening to feedback that some of the new seats do not meet expectations, specifically in fit and legroom.

“Our priority is to make every visit to TD Garden a best-in-class arena experience. We are evaluating the situation with our seating installation and architect partners and we are implementing both immediate and phased-approach solutions. We will make this right for our guests,” she said.