Glasgow 2014 shuts down ticketing website following problems

A ticketing website for the Glasgow 2014 Commonwealth Games has been shut down by the event’s organisers following a flood of complaints from members of the public.

On Monday, an extra 100,000 tickets for the Games were released on a first come, first served basis, but the online system struggled to cope with the demand with customers reporting long waiting times and errors in the purchasing process. The website was closed for one hour from midnight on Monday in an effort to fix the problems, but Glasgow 2014 instructed Ticketmaster to shut down the online system at 5pm yesterday (Tuesday) until it can be confirmed that the issues have been resolved.

“We instructed our official ticketing agent Ticketmaster to close the Glasgow 2014 ticketing website and call centre until we can be assured that the technical issues being experienced by our ticket buyers over the last day and half are resolved to our satisfaction,” Glasgow 2014 chief executive David Grevemberg said. “Ticketmaster is working as quickly as possible to act on this instruction.”

He added: “We want the purchase of Commonwealth Games tickets through the Ticketmaster system to be a positive experience for all customers and we realise this has not been the case for many. We thank everyone for their patience and apologise unreservedly to everyone who has been affected and inconvenienced by this disappointing situation. We have sold more than 55,000 tickets since we opened the ticketing website on Monday and there will still be a great range of tickets available for most sports and the Ceremonies when we re-open.”

Grevemberg continued: “We will not allow the frustrations experienced by our customers throughout the last day and a half to continue further. We will only re-open the site once Ticketmaster is confident that the issues with the website have been resolved. Our continued focus is on being able to offer our customers a robust website on which they can purchase tickets for the Commonwealth Games. We will provide an update on re-opening through our social/digital platforms and on our website.”