Frequently Asked Questions
Website Terms and Conditions
The following terms and conditions apply to any agreement for sportbusiness.com (referred to as "us", "our" or "we" in these terms) for the purchase of goods and services by any Consumer, including but not limited to individuals and businesses, (referred to as “you”).
In placing an order for our goods and services you are agreeing to be bound by the following terms and conditions.
Terms and Conditions of Website Use and Trade
- Application and Acceptance of terms
- Use of the content of our web site
- Intellectual Property
- Intellectual Property – Copyright and Licensing
- Warranties and Disclaimers
- Links to third party web sites
- Limitation of Liability
- Formation of a contract
- Placing an Order
- Prices
- Amendments to our range of products and services
- Product Description and Display
- Your right to cancel an order
- Quality guarantee, refunds and returns
- General
- Trade associations and agents
1. Application and Acceptance of terms:
This website, products and the service/s offered herein are provided by Sport Business Group Ltd, whose registered office is at Elizabeth House, 39 York Road, London, SE1 7NQ UK.
Sport Business, is a limited liability company registered in England and Wales under company number 040 77770
Our postal address is: as our registered office Our email address is: andyr@sportbusiness.com
Our telephone number is: +44 (0) 207 934 9238
SportBusiness provides these services to you on the basis of the following Terms & Conditions (“Terms”):
1.1 In placing an order for goods and services through this web site you agree to be bound to the Terms set out below. If you do not agree to these Terms, you should leave the website now.
1.2 We reserve the right to change these Terms from time to time by posting any changes to their content on this web site. The new terms will be effective immediately from the time that they are posted.
2. Use of the content of our web site:
2.1 We permit you to retrieve and display the content from our web site on a computer screen, to print individual pages on paper and to store pages in electronic format on disk (but you do not have permission to store the information on a server or other storage device that is connected to a network) for your personal, non-commercial use.
2.2 Except as set out in paragraph 2.1 above, you do not have permission to reproduce, modify or commercially exploit in any way any of the content obtained from our web site.
2.3 You are not permitted to use any of our services for any reason or purpose which is unlawful, defamatory, harmful or objectionable and, in particular, you are not permitted to transmit anything which, in our opinion, harms our business or offends other users of our web site or recipients of our goods.
3.1 Our web site and all of the related pages, including but not limited to, content, software, code, graphics or other material contained either in the sponsor advertisements or electronically distributed on this website is owned by us or our sponsors or both and is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.
3.2 Unauthorised use of any copyrighted materials, trademarks or any other intellectual property without the expressed written consent of the owner is strictly prohibited.
4. Intellectual Property – Copyright and Licensing:
4.1 SportBusiness’ website including its interface design, page layout, graphics, image use, software, and site functionality and solution backend is the protected by our or third party copyrights, trademarks, service marks, patents or other proprietary rights and laws. All images displayed on this website are subject to copyright and or licensing agreements such as in force at the time.
4.2 Images or graphics must not be reproduced in any form without the written permission of the copyright or licence owner.
4.3 You are not permitted to transmit to our service anything that you do not have a legal right to use.
4.4 Sport Business and Sport Business.com are our trademarks.
5. Warranties and Disclaimers:
5.1 Save for any express provision in these Terms, we do not give any warranty, condition, guarantee or representation, express or implied, relating to the accuracy, content, completeness, legality, reliability or operability of information and material displayed on this web site or to information contained in any web site visited through any links provided by this web site.
5.2 Further, we do not warrant that our website will be free of error or that the web site and its server are free of computer viruses or other harmful applications.
5.3 Every reasonable effort has been made to ensure that the information and data that is held on this web site is free from computer viruses or other contamination. However, it is recommended that content downloaded from this site is additionally checked by your own anti-virus checking system prior to use.
5.4 You understand and agree that you obtain goods, services and information through this web site at your own risk and that you are solely responsible for any damage, including viruses, howsoever caused to your computer system or any loss of data that results from entering this web site or any web site linked to this web site.
5.5 You must use your best endeavours to ensure that you do not transmit any material containing software viruses or files designed to damage or disrupt the good working order of any computer or telecommunications equipment owned or used by us.
5.6 This website is provided on an “as is” and “as available” basis and we shall not be liable to you for your inability to use the service.
5.7 No advice or information, whether oral or written, obtained by you via the website will create any warranty not expressly stated in these Terms. Sport Business provide this website and services on an “as found” basis without warranties express or implied as to the fitness for purpose as to the functionality or the availability of uninterrupted or error free operation. This does not prejudice your statutory rights.
6. Links to third party web sites:
6.1 We may provide or third parties may provide links to other websites or resources. The links are provided for your convenience and any such link does not imply endorsement by us of the web site or of any association with the operators of the web site.
6.2 The linked web sites are not under our control and we explicitly state that we are not responsible for the contents of any such linked web sites. We are not responsible for the availability of these web sites, nor will we be liable in any way for any loss or damage which you may suffer by using those web sites. If you decide to access linked third party web sites you do so at your own risk.
7.1 Except in respect of death or personal injury caused by our negligence, we shall not be liable to you whether in contract, tort (including negligence and breach of duty), strict liability, or otherwise whatsoever for any loss of profit, loss of business, loss of contracts, loss of revenue, or for any special, indirect or consequential loss of any nature whatsoever arising directly or indirectly out of your use of our web site or under any contract between us and you.
8.1 The contract for purchase of our goods and services is in English.
8.2 We accept orders at our discretion and reserve the right to reject an order. If we accept an order from you, the contract is subject to these Terms in their entirety.
8.3 The goods and services displayed on our web site constitute an invitation to you to consider purchasing these goods and services. For the avoidance of doubt, the goods and services displayed on our web site do not constitute an offer for you to purchase these goods and services.
8.4 No contract for purchase of items placed in your electronic shopping basket exists between us until Net Bank email you an acceptance of your order.
8.5 All contracts for purchase of our goods and services (save for orders cancelled prior to dispatch) are filed in our records for at least 2 years from the date of the contract and may be viewed by you via the account history link.
o Items which you wish to purchase should be placed in the electronic shopping basket facility. You can remove items from your shopping basket at any time prior to submitting an order for a particular item.
o By providing the delivery name and address and registering your contact and payment details, you are offering to purchase the goods and services selected.
o We reserve the right to reject any offer to purchase goods or services from our web site on account of, but not limited to, the unavailability of products, errors in product description and pricing, and our inability to obtain authorisation for your payment for the goods and services selected.
o Should you not be entirely satisfied with your order, please email the Publisher at andyr@sportbusiness.com
o In the event that we reject an offer to purchase goods or services from our web site, we shall notify you by email that your order has not been accepted.
o Orders for goods and services are only deemed to be accepted upon confirmation by our Payment Service Provider that payment for the goods and services has been successfully processed. No contract for sale and purchase of the goods and services exists between you and us until payment has been successfully processed.
o Orders shall only be fulfilled upon receipt of full payment from you.
10.1 All prices for goods and services are contained in our price list which is clearly displayed on the website.
10.2 Prices for goods and services are those which are current on the price list at the date the order is submitted by you to us through our web site facility.
10.3 All prices are subject to delivery charges and Value Added Tax at the rate currently in force at the time of the contract.
10.4 All prices are quoted in pounds sterling and are exclusive of VAT.
10.5 The price displayed upon initial selection of the product to be purchased does not include postage but does include packing costs.
10.6 Full price- Product costs, postage and packing costs shall be displayed in your shopping basket prior to submission of your order at the check-out stage.
10.7 All payments must be in Pounds sterling.
10.8 Payment must be made by Debit or Credit Card.
10.9 We reserve the right to change the price of the goods and services we offer on the web site without notice.
10.10 In the event that an incorrect price for a product or service is displayed on our web site, we will not be bound to accept orders for products or services at that price.
10.11 All goods and services are dispatched by Royal Mail or reports via courier. We do not provide any warranties as to the time taken to deliver the goods to you.
11. Amendments to our range of products and services:
11.1 We reserve the right to modify, suspend or discontinue any or all the goods and services we advertise on our web site at our discretion and without notice.
11.2 We reserve the right to give advanced notice of any changes to these terms and conditions at any time, whether by notice on our web site or by contacting you directly.
12. Product Description and Display:
The magazine SportBusiness International is a minimum of 60 pages, 90gsm stock, with 170 gsm cover. It is full colour.
Reports are comprehensive and between 150 and 200 pages long.
12.1 All the images, including pictures, illustrations, photographs and graphics, and their descriptions shown on our web site are for general guidance only. As with all web-based imagery, there may be some variation in quality, colour and reproduction when compared to the printed article.
13. Your right to cancel an order:
13.1If you enter into a contract with us and change your mind, you may cancel your order within 7 working days of the date of the written confirmation of your order or before the delivery date you have specified when placing your order, whichever is the earlier. Due to the nature of our service and fulfilment process once an order or card has entered into the Royal Mail postal system, we are unable to retrieve or stop that delivery.
13.2 A cancellation is only effective if it is in writing and is received by us within 7 working days of the date of the written confirmation of the order or the date for delivery specified when placing your order, whichever is the earlier. Cancellations is writing must be made by email to andyr@sportbusiness.com or to our postal address.
13.4 Any goods in respect of which an effective written cancellation has been received after dispatch to you must be returned to us by you at your expense within 14 days of receipt. No refund of payment shall be given until we have received the returned goods.
13.5 In the case of goods returned in accordance with clause 13.4, a refund to your credit or debit card will be made within 30 days of receipt of the returned goods.
14. Quality guarantee, refunds and returns:
14.1 We endeavour to provide the highest quality products.
14.2 In the unlikely event that any of our goods supplied do not meet our quality standards please return the item within 14 days of receipt to our Customer Support at our postal address at your expense and we will offer you (the card holder who ordered from us)-
14.2.2 a replacement of that returned good to the same value for another occasion to be used within 6 months of the original purchase date.
14.3 A full refund shall only be provided in respect of goods and services ordered at the ‘standard’ purchase price. Goods and services purchased at any promotional or discount price shall be calculated by reference to their actual purchase price.
14.4 Refunds:
14.4.1.If you change your mind after making a payment on account or by credit/debit card you may request a refund by e-mailing our customer services under the following circumstance:
14.4.2.1that you cancel your order in writing by email or to our postal address before the despatch date that you select when you ordered the goods or within 7 working days of the date of the written confirmation of the order, whichever is the earlier. For the avoidance of doubt, due to the personal nature of the goods we supply, we are unable to provide a refund if your cancellation is made after the date of despatch.
14.4.3 In cases of defective goods or services, then we shall provide a replacement at our cost
15.1 These terms will govern the contract between us and you and will prevail over any terms put forward by you, unless we expressly agree to them in writing. No conduct by us, our employees, agents or sub-contractors shall be deemed to constitute acceptance of any terms put forward by you.
15.2 Once we notify you that we accept your order, both us and you will have entered into a legally binding contract. However, you have a short time in which to cancel this contract. Your right to cancel, and the procedure to follow is set out in paragraph 13 above.
16. Trade associations and agents:
16.1 NetBanx process all our customers’ credit card payments.
Sport Business Privacy Policy
Data about yourself and certain other information you provide is subject to the terms of our Privacy Policy. (Note: the titles below act as links to the relevant text)
1. The information we collect about you
2. How it is collected
3. Intellectual Property
4. Our policy on sharing your data
5. How you can review, change or delete your information
6. Keeping your information secure
7. Payment Transaction Details
8. Cookies and Tracking
9. The Data Protection Act and us
10.Our e-mail and Marketing Policy
1.The information we collect about you:
The type of information we collect about you includes: Your name. Your address. Your phone number. Your e-mail address. Your credit/debit card holder details. Your recipient addresses & details. We shall not collect sensitive information about you without your explicit consent.
We collect information about you in a number of ways: when you register ("Registration Information"), log on, make a payment transaction, and when you enter any competitions we may run on the website. We may also collect information you give to us through feedback forms and other means. We may collect information about you from your use of our Site via cookies (see Cookies & Tracking).
3. Why SportBusiness collects this information:
We collect information about you for 2 reasons: Firstly to process your order and second, to provide you with the best possible service both now and in the future.
4. Our policy on sharing your data:
SportBusiness will not share your email information with 3rd parties under any circumstance.
5. Keeping your information secure:
The personal information we hold will be held securely in accordance with our internal security policy and the law. The personal information you enter, such as during registration and the contents of your address book, is protected by the unique username & password that you provide. This allows you to gain access to a specific areas and services. We do not disclose these access codes to any other party. You must ensure your username & password are kept in a safe and secure place and that you do not disclose them to anyone.
The Website uses Secure Socket Layers (SSL), the most advanced security system available. All of the personal information you enter, including your name, address, and the contents of your address book, is encrypted by secure server software before it is safely transmitted across the internet. Our Customer Service staff have access to this information.
We appreciate that many people use the same password for all their internet accounts and therefore this information is very sensitive. For this reason your password remains encrypted and we do not have access to it. If you have forgotten your password we can send you a new temporary password. You are then able to access your account and change the password to something which you will remember.
7. Payment Transaction Details :
Your card number details are handled directly by our Payment Provider Net Bank for transaction authorisation and are recorded on our secure database. Once we have received authorisation from our Payment Provider we shall confirm receipt of your order by e-mail and the Payment Provider shall email you the Payment Confirmation.
In order to improve the service offered to you technology may be used to track the patterns of behaviour of visitors to the site and to help personalise the content displayed to each user. This can include using a "cookie" which would be stored on your browser.
9. The Data Protection Act and us :
We are committed to protecting your privacy. We will only use the information that we collect about you in accordance with the Data Protection Act 1998. We are listed in the Register of data Controllers under the number PZ 9029068 This list can be accessed through the website www.dpr.gov.uk
You can check the information that we hold about you by logging on to our website and checking your Account. You may update your personal information online.
10. Our e-mail and Marketing Policy:
Your confirmation of order and invoice are e-mailed to you. From time to time we may also communicate with you by email or newsletter as part of keeping you informed about SportBusiness new services, promotions or offers. We operate an 'opt out' policy for our marketing e-mail and we will not e-mail you in the future if you have withdrawn your consent. Additionally we will give you the chance to refuse any marketing e-mail from us. If you have any questions /comments about privacy, you should email us.
What is the SportBusiness Group Privacy Policy?
Your privacy on the Internet is of the utmost importance to us. Because we gather certain types of information about the users of sportbusiness.com, we feel you should fully understand the terms and conditions surrounding the capture and use of that information.
This privacy policy (this "policy") discloses the privacy practices on the sportbusiness.com network of sites currently located at www.sportbusiness.com (including websites which are co-branded with a third party) (the "Website") - what information we gather, how we use it and how to correct or change it. The data collector for the Website is SportBusiness Group Ltd, with its registered address at 6th Floor, Elizabeth House, 39 York Road, London, SE1 7NQ ("SportBusiness Group Ltd"). Please note that this policy only addresses our activities from our servers. Other sites (including those to which the Website links) may have their own privacy policies and practices, which we do not control. Questions regarding this policy should be emailed to info@sportbusiness.com
What information do we collect about our visitors?
In order to provide you with the best information and experience we can, we collect certain personal information about you.
What happens when you register?
When you register with us to become a member of the sportbusiness.com community, we will store your email address together with any other information you may provide as part of the registration process. Certain contests which are run on our site require the visitor to be a member of the sportbusiness.com community. Please note that certain marked fields on the registration form must be completed in order to register; failure to complete these fields means that you will not be able to take part in some contests. We use contact data from this registration process to send users information about upcoming contests and promotional offers, sportbusiness.com products and services and products and services offered by some of our partners. The customer's contact information is also used to contact the visitor when necessary for winner notification and prize delivery confirmation. Under certain circumstances you can also choose to have your personal data passed on to specially selected third parties that sportbusiness.com believes will be able to supply you with useful information, and for those third parties to contact you with relevant marketing material .The majority of the contests that we offer are hosted on the sportbusiness.com site; however, there may be cases in which a third party sponsor will host the contest and collect user information. In those cases, we urge users to review the privacy statement of the third party site. If you do not wish to receive future mailings either from sportbusiness.com or from third parties, please untick the appropriate box on the sportbusiness.com registration page or on the "Update your Name, Email or Password" page which sits on your profile underneath the 'My sportbusiness.com' tab on the home page.
Order Forms?
On sportbusiness.com's network of sites, customers can create an account in order to purchase products and services. Creating an account requires the provision of personal information including your credit card and contact information. This information will be used by the merchant to bill the user for products and services. An order cannot be processed without this data. Contact information from the order form will also be used to ship orders, to contact a user for customer service related issues, and to send the user information about our company. We do not pass personal data collected through this process to third parties.
Surveys?
sportbusiness.com, independently or in association with a third party, may occasionally undertake online surveys. Only aggregate demographic and profile data which does not identify any individual is gathered from these surveys. This information is not used to contact users.
Other Information?
When you view our site by linking from another web page, we may store the name of that web page for purposes of internal administration. We also use your IP address for internal auditing purposes and to administer our Website. Your IP address is used to help identify you and your shopping cart.
Cookies?
A cookie is a small data file that certain web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited. But the only personal information a cookie can contain is information you supply yourself. Generally, cookies work by assigning a unique number to the user that has no meaning outside the assigning site. A cookie can't read data off your hard disk or read cookie files created by other sites. This random number lets us keep track of "how many" times customers are doing specific things - like visiting our site each month - without really knowing who those customers are. We also use cookies to keep track of your shopping cart and to make sure you don't see the same ad repeatedly. We use cookies to deliver content specific to your interests and to save your registration password. Additionally, after you've entered your email address and password during a session on our service, we save that information so you don't have to re-enter it repeatedly during that session.
Users should be aware that sportbusiness.com cannot control the use of cookies or the resulting information by advertisers or third parties hosting data for sportbusiness.com. If a user does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the user to deny or accept the cookie feature; however, users should note that cookies maybe necessary to provide the user with certain features (e.g. customised delivery of information) available on the Website.